Frequently Asked Questions

Zenith is a telehealth platform that helps patients and care teams track health data, receive guidance, and communicate securely between appointments.

Patients are typically registered by their clinic. Once added, you'll receive login details via email or SMS. If you haven't received them, contact your clinic.

Select "Login", enter your email and password, and choose "Submit".

Use "Forgot password" on the login page and follow the reset link sent to your email or SMS.

With your consent, your clinic can add a nominated carer with limited access to help track data and view alerts.

Open "Submit Health Data" to enter symptoms, medications, and vitals (e.g., SpO2, temperature) up to four times a day.

Your care team configures thresholds (e.g., low SpO2, worsening symptoms). When data crosses those thresholds, Zenith flags it for review.

Follow your care plan. Many patients log in the morning and evening, and when symptoms change.

Yes. We use encryption in transit and at rest, role-based access, audit logs, and strict privacy policies. Only authorised staff can view your data.

Your clinical care team and any carers you authorise. We never sell personal health data.

No direct patient cost. Zenith is provided through your healthcare provider as part of your care plan.

Check internet connection, complete required fields, then try again. If still stuck, log out/in or contact support.

Enable app notifications in phone settings.Disable "Do Not Disturb"/Focus modes.Ensure you're logged in on a single device (if required).

Zenith isn't a replacement for emergency care. If you have severe breathing problems or another emergency, call 000 immediately.

Follow your care plan and contact your clinic. If you feel unwell or symptoms are severe, call 000.

COPD makes it hard to breathe and includes chronic bronchitis and emphysema. Care focuses on symptoms and preventing flare-ups.

Shortness of breath (especially with activity)Chronic cough and mucusWheezing, chest tightness, fatigue

Respiratory infections, smoke, air pollution, extreme temperatures, and missed medications.

Regular tracking helps you and your care team spot changes early and adjust treatment sooner.

Zenith supports large text, screen readers, and high-contrast themes. See "Settings > Accessibility".

Use the "Help & Support" link in the app or contact your clinic. Include screenshots and your device model when possible.

Mr Pino Colada